Shipping policy

Free Shipping Policy Summary

Free shipping is offered to make checkout simple and predictable. This policy explains who qualifies, how orders are processed before dispatch, tracking availability, and what happens when carrier delays occur.


Eligibility and Coverage

Eligibility

  • Free shipping applies to orders shipped within South Africa that meet the minimum order value of R800.

  • International orders are not covered by this free shipping policy; international rates and options are calculated at checkout.

Notes

  • The order value is calculated after discounts but before taxes and duties.

  • If you prefer a different threshold or want free shipping storewide, replace R800 with your chosen amount or “all orders.”


Processing Before Dispatch

Processing time

  • Orders are typically processed within 1–3 business days after payment clears.

  • Processing includes order verification, supplier fulfillment (dropship), and quality checks.

Dispatch

  • Once processed, orders are handed to the carrier for dispatch.

  • You will receive a confirmation email when your order ships.


Tracking When Available

Tracking availability

  • Tracking numbers are provided whenever the carrier supplies them.

  • For economy or low-cost international methods, tracking may be limited or only show origin and delivery confirmation.

Notifications

  • Customers receive an email with tracking details once available.

  • If tracking is not provided by the carrier, the order status will be updated to “Shipped” and customers can contact support for manual updates.


Carrier Delays and Exceptions

Possible delays

  • Delivery estimates are not guaranteed and can be affected by customs, extreme weather, public holidays, carrier capacity, or strikes.

  • Customs clearance for international shipments may add extra time and could require duties or taxes paid by the customer.

What we do

  • We monitor shipments and will notify customers of known delays.

  • If a shipment is significantly delayed, we will work with the carrier and supplier to resolve the issue or offer a refund or replacement when appropriate.


Returns Refunds and Contact

Returns and refunds

  • Free shipping does not change the returns policy. Return shipping costs follow the standard returns terms unless otherwise stated in a promotion.

Contact support

  • For questions about shipping, tracking, or delays, contact support@pawlio.com or use the store contact form. Replace this address with your actual support email.


Slow Read Script for Repeating Aloud

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  • Free shipping for South Africa on orders over R eight hundred rand.

  • Processing takes one to three business days before dispatch.

  • We provide tracking when the carrier gives a tracking number.

  • Economy shipping may have limited tracking information.

  • Carrier delays can happen due to customs weather or strikes.

  • Contact support at support at pawlio dot com for help.


If you want, I can:

  • Replace R800 with a different threshold or make free shipping storewide.

  • Convert this into the exact text block for your Shopify Shipping Policy page ready to paste.